CHRISTMAS RETURNS NOW AVAILABLE UNTIL 11/01/27
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Returns Information

Christmas Returns Extension
Enjoy extended Christmas returns: items purchased between 26 October and 24 December 2026 can be returned until 11 January 2027.



If you're not completely satisfied with your purchase, you have 14 days to return it to us for a refund or exchange. All items must be in unworn, original condition and include all original packaging.

To return your item, please ensure it's securely packaged and include the following:

  • Your order number
  • Your contact details
  • The reason for return
  • Whether you'd like a refund or exchange

Use the returns form included in your parcel, or download one here:
Download Returns Form (PDF)

Return Address:

Shade Station
Unit 4, Quest Park
Moss Hall Road
Bury
BL9 7JZ
United Kingdom

Important for Customs:
On the customs declaration, please tick 'Returned Goods' and clearly mark the parcel as:
"British Returned Goods – Relief Claimed"
Failure to do so may result in customs charges that we cannot cover.

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